Our Commitment to Your Safety

At Utilita Arena Newcastle, nothing matters more than your peace of mind. From the moment you arrive to the moment you leave, our dedicated teams and robust procedures work in harmony to create a secure, welcoming environment for every guest.

Our Team

Our frontline security team are handpicked, highly trained, and passionate about keeping you safe.

More Info

Keeping You Safe

Our security and customer services team are there for your safety.  Please cooperate fully with all security checks and support these vital members of our team as they carry out important work.

More Info

Bag Policy and Evolv Technology

We have a number of security measures in place; both visible and non-visible, with personnel internal and external for all events.

When arriving at the arena there are security checks to pass through to gain access to the building with a valid ticket. We advise to give yourself extra time to pass through venue security checks, especially for comedy acts and sold out shows. 

We have partnered with Evolv technology on our security sytem - you can learn more here.

More Info

Contacting Us During Your Visit

We have a dedicated Whatsapp phone number which you can contact us on whilst you're at the venue to report anything suspicious or to receive discreet help from our security team. 

You can scan the QR Code or contact us on 07893952802.

 

Managing Food Safety & Allergen Awareness

Every aspect of food safety is of the highest importance to our organisation, and we take every care to ensure that you can eat safely whilst visiting our venues.

More Info

Our Bag Policy

We encourage you to only bring essential items and stress no large bags or backpacks at all will be permitted into venue.

NO LARGE BAGS OR BACKPACKS at all will be permitted into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue. All bags must be smaller than 40cm x 35cm x 19cm which is approx A3 size.

Exceptions will only be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. Please contact us on Newcastle.Accessibility@legendsglobal.com 

All entry constitutes consent to search.

Prohibited Items

  • Backpacks including holdalls, luggage, computer bags and cushions**
  • Glass, cans, aluminium bottles or thermoses of any kind including any liquid products which can be consumed**
  • Flammable liquids in any container
  • Laser pens/pointers
  • Video cameras, professional cameras and recording devices
  • Laptop computers, Ipads and Go Pro’s
  • Large/golf umbrellas
  • Knives, firearms or weapons of any kind
  • Illegal drugs or substances
  • Alcoholic beverages
  • Signs, banners or flags with or without poles, staffs or selfie sticks
  • Animals (except service animals to aid persons with disabilities)
  • Air horns, whistles, cowbells or other noise-making distractions
  • Projectiles (Frisbees, beach balls, footballs etc)
  • Aerosol cans (hairspray, mace pepper spray etc)
  • Fireworks, confetti or glitter bombs or sprays
  • Glow sticks
  • Balloons
  • Use of wheeled footwear, skateboards
  • Food
  • Helmets and full face masks excluding clear visors
  • Large belt buckles, studs, chains and spiked collars, boots or jackets
  • Glass bottles of perfume
  • Anything else which we deem to ruin the enjoyment or viewing experience of others
  • Any refreshments or refreshment containers
  • Cameras & recording equipment including iPads and Tablets: the unauthorised use of cameras, video, iPads and Tablets and any other form of recording equipment is strictly prohibited. However, some of the shows do permit the use of small digital cameras including, in many cases, 'bridge' cameras (larger digital cameras with zoom lenses that cannot be removed). For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the Arena you must be prepared not to use it if requested not to do so.
  • Phone camera lenses

*Exceptions will be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry.