Utilita Arena Newcastle prides itself on being accessible to everyone. We don't have a direct telephone line at the moment but please see below on how best to contact us.

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Booking Tickets

Accessible tickets can now be booked online with Ticketmaster our official ticketing partner.

To book accessibility tickets these can now be booked online. If you are able or have someone to assist you please visit our website, select the event you wish to see and click on ‘All Ticket Types’ to select your required seating (ambulant or wheelchair) and any companion tickets (if required).

All available seating will then display as  Icon.png on the interactive seating plan.

If you are unable to book online please send a request with seating requirements and contact details to access@ticketmaster.co.uk

All tickets are subject to a facility fee.

Free Tickets for Companions

Where a patron with accessible needs requires a companion to attend then the combined total cost for patron and companion will be equivalent to the full price of one ticket. This must be stated at time of booking before payment is made.


Essential Companion tickets are not restricted to the accessible bays and can be allocated to any arena within the arena. If you are unable to select what you require online, please email access@ticketmaster.co.uk for assistance.


Please see here what is accepted as accessible documentation.


General Accessible Enquiries & Feedback

If you would like to speak to us about getting to the venue, our access facilities, provide feedback or if you require any further information, please contact our Accessibility Team.

By email - You can email the Accessibility Team at Newcastle.Accessibility@eu.asmglobal.com

Phone - We don’t have a direct telephone line at the moment. If you would like to request a call back, please email Newcastle.Accessibility@eu.asmglobal.com

Emails are monitored Monday to Friday, 10am to 5pm. We aim to respond within 72 hours of receipt.

Box Office Opening Hours

The Box Office will be closed on non-event days 


On event days Box Office  will open 1 hour prior to main door opening and will remain open  until the headline event begins on stage. 


Please visit the specific event page for more information.


Venue Accessibility Guide

The guide below is designed to assist patrons who have accessibility requirements, enjoy their visit to Utilita Arena Newcastle. We are happy to answer any queries or receive feedback so please do contact us.

Car Parking

Guest parking for those who have a Blue Badge is subject to availability on a first come first served basis. Pre-booking is not available. 

Access to the car park on event nights is via Dunn Street or Pottery Lane. 

The usual free to park your car for an event is from £8 (pricing is subject to change). 

Alternatively, when our Car Park is full, we recommend using the NCP Car Park located next to the Arena, with its entrance on Redheugh Bridge Road. 

If you have parked in our car park, please follow the building down which will lead you to the main entrance. Both paths on either side of the building are fully flat with ramp access over kerbs. 

To book parking use the Ringo app. Download the Ringo app and pay using the Location ID: 48850. 

Public Transport

Many local bus services, Tyne & Wear Metro and rail services stop at Central Station, which is only around 965 metres away from the Arena. Buses from Hexham, Stanley, Consett and many parts of Gateshead and Newcastle all stop at Central Station. Eldon Square and Haymarket Bus Stations are approx. 1 mile from Newcastle Arena. Public Transport information can be found at Traveline

Utilita Arena Newcastle Accessible Entrance

We have a dedicated Accessible Entrance located at the front of the venue. This entrance will be clearly signposted. Please speak to any member of staff if you have any questions. On entering the venue through our Accessible Entrance, you will receive a leaflet explaining our emergency procedures

The following provisions have been made in terms of entrance arrangements:

  • A lift to take you to the upper tier blocks 200-218, balcony blocks 300-301 and suites
  • Wheelchairs are available to borrow on entry for short distances to your seats (subject to availability)

Visual Impairment

Seats are reserved close to the stage/performance area for visually impaired customers. These are available to purchase online (subject to availability)


Assistance Dogs

Assitance dogs are welcome at Utilita Arena Newcastle. (and we will look after them in a secure environment during the event if required)

A number of seats in the arena do incorporate extra space to the front of them, should you want your assistance dog with you in the arena.

Special Medical Needs or Pregnant

If you are pregnant or need specialist medical care, you are advised to get advice from your GP or consultant before attending an event.


Disabled person toilets are available at all levels of the Arena.

Download our Accessible toilet location map

Concessions Stands (Bars and Merchandise)

Each bar and merchandise stand contain a lowered counter.

Facilities for Deaf people and people with Hearing Impairments

An induction loop is installed in Block 104. Please make sure to book this location if an induction loop is required.

We are also happy to arrange BSL interpreter if required. We do ask you get in touch as early as possible to these arrangements can be made. Please email the team Newcastle.Accessibility@eu.asmglobal.com

To ensure availability of a a BSL Interpreter, customers are requested to notify the venue direct at least 6 weeks prior to the event, or at the time of booking if the event is less than 6 weeks away, in order that we may endeavour to make appropriate arrangements.


We have dedicated accessible bays for wheelchair users and those who cannot negotiate stairs. These areas are accessed via a ramp and contain additional leg room.

All general tiered seat, Blocks 100-114 and 200-218 do require going up or down steps to access them.

The balcony level, Blocks 300-302 requires negotiation of very steep steps.

Coronavirus (COVID-19) FAQs

What are you doing to keep us safe?

We can’t wait to welcome you back to Utilita Arena Newcastle. Our number one priority is making sure your visit is as safe and fun as possible. When you visit us we’ll be operating under the most up-to-date guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

Are there any Covid – 19 restrictions in place at your venue?

Our additional safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we normally operate HERE. Please read all the information on this page and check back regularly before attending your event.

Is my event still going ahead?

The situation is changing regularly. The venue’s website and social media are the best places to check for updates.

Will I get a refund if my event is postponed or cancelled?

If your event has been rescheduled or cancelled, advice about refunds will be available from your original point of purchase. If you bought your tickets from our website, Ticketmaster is your point of purchase and information can be found here.

Please note all refunds need to be requested before the date of the event. Requests received on the day or after the event has taken place will not be processed.

If your event is going ahead on its original date Ticketmaster’s standard terms and conditions apply and at this time refunds are not being issued. If you can no longer attend an event Ticket Ticketmaster has a Fan-to-Fan ticket exchange allowing you to buy or sell resale tickets safely. Terms & conditions apply and information on how to sell your tickets can be found here

We can only process refunds at venue if you paid in person at our Box Office with cash or debit/credit card. In this instance only please email UAcustomerservices@eu.asmglobal.com

By Email - Please send an email to access@ticketmaster.co.uk Make sure to include information in the subject line of your message.

Write To Us - Our postal address is Utilita Arena Newcastle, Arena Way, Newcastle Upon Tyne, NE4 7NA. Due to the ongoing situation, please email us in the first instance for a quicker response.