/> Accessibility | Utilita Arena

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here.  Read more
Attitude

Accessibility

Utilita Arena Newcastle prides itself on being accessible to everyone. To book accessibility tickets these can now be booked online. If you are able or have someone to assist you please visit our website, select the event you wish to see and click on ‘All Ticket Types’ to select your required seating (ambulant or wheelchair) and any companion tickets (if required).

If you are unable to book online please send a request with seating requirements and contact details to [email protected]

If the information you require is not listed below or you need information on the venue itself, then please email our Accessibility Team at Newcastle.A[email protected]eu.asmglobal.com

This guide is designed to assist patrons who have accessibility requirements, enjoy their visit to Utilita Arena Newcastle. Download the accessibility guide.

We are happy to answer any queries so please do contact us.

Contact Details

If you would like to speak to us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.

By email - You can email the Accessibilty Team at [email protected]

Online - All our accessible inventory is now available online.

If you are able or have someone to assist you please visit our website, select the event you wish to see and click on ‘All Ticket Types’ to select your required seating (ambulant or wheelchair) and any companion tickets (if required).

If you are unable to book online please send a request with seating requirements and contact details to [email protected]

**Important information**

As of Monday 30 March 2020 the Box Office will be closed on non event days

Evening Events
from 4pm on the day until main act on stage

Earlier Events
1 hour before doors until main act on stage

Coronavirus (COVID-19) FAQs
What are you doing to keep us safe?

We can’t wait to welcome you back to Utilita Arena Newcastle. Our number one priority is making sure your visit is as safe and fun as possible. When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

Are there any Covid – 19 restrictions in place at your venue?

Our additional safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we normally operate HERE. Please read all the information on this page and check back regularly before attending your event.

Is my event still going ahead?

The situation is changing regularly. The venue’s website and social media are the best places to check for updates.

Will I get a refund if my event is postponed or cancelled?

If your event has been rescheduled or cancelled, advice about refunds will be available from your original point of purchase. If you bought your tickets from our website, Ticketmaster is your point of purchase and information can be found here.

Please note all refunds need to be requested before the date of the event. Requests received on the day or after the event has taken place will not be processed.

If your event is going ahead on its original date Ticketmaster’s standard terms and conditions apply and at this time refunds are not being issued. If you can no longer attend an event Ticket Ticketmaster has a Fan-to-Fan ticket exchange allowing you to buy or sell resale tickets safely. Terms & conditions apply and information on how to sell your tickets can be found here

We can only process refunds at venue if you paid in person at our Box Office with cash or debit/credit card. In this instance only please email [email protected]

 

 

 

Map of the Utilita Arena

By Email - Please send an email to [email protected] Make sure to include information in the subject line of your message.

Write To Us - Our postal address is Utilita Arena Newcastle, Arena Way, Newcastle Upon Tyne, NE4 7NA. Due to the ongoing situation, please email us in the first instance for a quicker response.

Venue Facilities

Utilita Arena Newcastle provides the following facilities to assist with access requirements:

  • Accessible parking is available on site with the display of a valid blue badge (badge holder must be present & subject to availability). Details of charges and how to pay can be found on our Car Parking Page
  • A box office window with a lowered counter
  • All box office windows are fitted with a loop system
  • Concession & Merchandise stands with lowered counter
  • Designated seating areas within the venue for wheelchair users, or those with walking difficulties, and their companions
  • Unisex accessible toilets fitted with radar keys
  • Wheelchair accessible toilets available on every level
  • A hearing loop system within the lower tiers. Please speak to the Accessibility Team for more details on booking this area.
  • Diabetic food is allowed in the venue. We ask people to make themselves known if necessary to our venue security team to assist with any accessibility needs. (please note production can request decant of bottles) 
  • A Lift operates to all floors within the venue and are wide enough to accommodate a standard wheelchair

Booking Tickets

Accessible tickets can now be booked online with Ticketmaster our official ticketing partner.

We advise customers to share their access requirements and any other information that may help the team book suitable seats within the arena at the time of booking.

If you can't book tickets online then please email the Accessibility Team for assistance [email protected]

All tickets are subject to a facility fee of £1.70 per ticket.

Free Tickets for Companions

Where a patron with disabilities requires a companion to attend then the combined total cost for patron and companion will be equivalent to the full price of one ticket. This must be stated at time of booking before payment is made.

ASM Global UK Venues Accessibility Policy

Please click here to read the ASM Global policy