Beyond Van Gogh

Beyond Van Gogh

Event Details

Frequently Asked Questions

Frequently Asked Questions 

1. The Experience 

What can I expect from Beyond Van Gogh?
Experience over 300 masterpieces by Van Gogh — like The Starry Night, Sunflowers, and Café Terrace at Night. These artworks are freed from their frames and transformed into immersive projections across multiple surfaces, accompanied by evocative musical scores. 

How long does the experience last? 

The immersive show lasts approximately one hour. 

When should I arrive? 

Please arrive at least 15 minutes before your selected time slot to allow time for ticket scanning and security checks. Entry may not be guaranteed for late arrivals. If you’d like more flexibility, you can purchase (or upgrade to) a Flexi Ticket, which allows you to enter at any time before 4:00pm on your booked date. 

If I miss my entry time or arrive late, can I still get in? 

We will do our best to accommodate late arrivals, but during busy periods, entry cannot be guaranteed. No refunds are offered for missed entry times. 

Are buggies allowed? 

Yes — buggies are permitted. Please be mindful of others, as there won’t be unattended buggy storage. 

Can I touch the screens during the show? 

No — for safety and quality of the experience, touching the screens is not permitted. 

2. Tickets & Booking 

What ticket options are available? 

  • General Entry: Standard ticket for Beyond Van Gogh  

  • Flexi Ticket: Enter any time before 4:00pm on your chosen date (must be purchased during booking). 

  • VIP Ticket: Includes flexible entry time before 4:00pm on your chosen date, queue jump, and complimentary merchandise (collected onsite). 

  • Children (3 and under): Free admission with a (free) ticket. 

  • Family Tickets: Package pricing available for 1 Adult + 1 Child  with savings. 

  • Adult-Only Sessions: Relaxed sessions for guests aged 16+, typically offered during select days. 

  • Yoga Tickets: Where available — includes a 50-minute session before exhibit opening + entry. Mats not provided. 

Are there discounts or concessions? 

Yes — discounted tickets are available for guests aged 65+, NHS workers, students, and families. Identification may be required upon arrival. 

Are tickets refundable or changeable? 
Tickets are non-refundable. Rescheduling may be possible, subject to venue policy and availability — usually with at least 24 hours' notice. Fees may apply. 

Can I add a Flexi Ticket later? 
No — Flexi upgrades must be purchased at the time of booking. 

How will I receive my tickets? 
If you booked through Universe, your tickets will be delivered as e-tickets within one week of your scheduled visit. If you have not received them within this timeframe, please contact support@universe.com.  

If you booked through AXS, your tickets are issued via AXS Mobile ID. Simply download the AXS app and sign in using the same email address you used to make your purchase — your tickets will appear in your account. On arrival, open the app and present your tickets at the gate to be scanned for entry. 

Can I buy tickets at the door? 
Yes, if tickets are available, you may purchase them onsite. Please note this will be via a QR code and will be cashless. 

How do I book for large groups? 
Please complete our group booking form and a member of our team will get back to you within 5-7 business days. 

3. Add-on & Special Sessions 

What is a Beyond Yoga Ticket? 

In select cities, we offer Beyond Yoga — 50-minute yoga sessions held inside the 10,000 sq. ft. immersive space, typically in the morning before the exhibition opens. Your ticket includes exhibition entry afterward. Please bring your own yoga mat, as mats and extras are not provided. 

4. What Ages Are Suitable? 

Is the show suitable for all ages? 
Yes — the experience is designed for everyone. Children under 14 must be accompanied by an adult. 

Do children under age 3 need a ticket? 
Yes — even though children aged 3 and under enter free, you must book a (free) ticket for each one. 

5. Accessibility & Health 

Are there flashing lights or loud sounds? 
Yes. The experience includes bright lighting and sometimes loud audio. Guests with photosensitive epilepsy, sound sensitivity, or related conditions should consult a medical professional before attending. 

Is the show wheelchair accessible? 
Yes — the show is on a single accessible level. Wheelchairs and mobility aids are welcome. 

Do you offer sensory bags/items for neurodiverse guests? 
No — sensory items are not provided onsite. We encourage caregivers to bring any personal sensory aids needed. 

Is the show suitable for the hearing impaired? 
Yes — it is primarily visual. Written materials assist throughout. Carers may attend free of charge. Interpreters are not provided. 

Can the show trigger vertigo or motion sickness? 
Yes — moving images, sounds, and lights may cause dizziness or motion sickness. If concerned, consult a medical professional. 

Are carer tickets available? 
Yes — carers may be admitted free or at a discounted rate depending on venue policy. Carer tickets must be booked directly via the venue. Please email UABoxOffice@legendsglobal.com to arrange. 

6. Facilities & On-site Rules 

Is there seating available? 
Limited seating is available on a first-come, first-served basis. Please consider leaving seats for guests with mobility challenges. 

Can I bring a camera? 
Yes — photos and videos are encouraged! Please tag us @beyondvangoghuk and use #BeyondVanGoghUK. However, no video recording, no flash photography, or professional equipment is allowed. 

Are there cloakroom facilities? 
No — there are no storage or cloakroom facilities. Please travel light. 

Can I bring bags into the exhibit? 
Large bags, backpacks, and suitcases are not permitted. All bags are subject to inspection. 

Will there be food or beverages available? 
Drinks and snacks may be sold outside the immersive space, but no food or drink is allowed inside the exhibit. Only card or contactless payments are accepted. 

Is there a gift shop? 
Yes — a cashless gift shop will be available on site with curated items like art prints and souvenirs. 

Will there be parking? 
Yes — We have over 600 parking spaces available at the back of the arena. These spaces including the accessible parking is chargeable via the RingGo app. Please see here for more details.