/> Contact Us | Utilita Arena

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here.  Read more
Coronavirus (COVID-19) update - We note the recent update from the UK government in relation to large gatherings, we are liaising with promoters and event organisers to reschedule of affected events. Read More. When we are able to return, we will be launching Venue Shield a comprehensive industry leading programme of cleanliness which is being implemented across more than 325 ASM Global facilities around the world. Read more on venue shield and we look forward to welcoming you back to Utilita Arena Newcastle.

Contact the Arena

If you would like to contact the Utilita Arena then you can get in touch using the following methods. However please do view our frequently asked questions as we hope they will answer your query.

Map of the Utilita Arena


Due to the current ongoing situation our phone lines are unavailable. Please email [email protected].

Postal Enquiries

Any individual questions or issues should be sent to us by post. Please send to: Utilita Arena Newcastle, Arena Way, Newcastle upon Tyne, NE4 7NA


Utilita Arena Newcastle is committed to providing a high quality service and experience to all our customers. We recognise that we may not always provide the high level of service that we would like and welcome the opportunity to consider and respond to any concerns that our customers may have. One of the ways in which we can continue to improve our service is by listening to the views of our customers and by putting any mistakes right.

You can notify us of any concerns you may have in relation to the Utilita Arena Newcastle in a number of ways:

By post to: Customer Services Department, Utilita Arena Newcastle, Arena Way, Newcastle upon Tyne, NE4 7NA

Or by email to: [email protected]

If you are unable to contact us in writing, please telephone us on [0191 260 5000] and ask to speak to a member of our customer services team.

We aim to respond to your concern within 21 working days of the date of acknowledgment. In the event that our investigations are still ongoing and it appears unlikely we will be able to respond within our target times, we will inform you of the reason for the delay and provide an estimate of our anticipated response time. We shall keep you informed of progress and respond as soon as possible following conclusion of our investigation.

Read our complaints handling process here.

General Feedback

We are delighted to receive general feedback and comments from you, to enable us to improve our General facilities, please also read our frequently asked questions. We cannot however enter into correspondence on an individual basis via this form, and any complaints / charity requests etc need to follow the appropriate procedure above.

Post: Marketing Enquiries // Utilita Arena Newcastle // Newcastle upon Tyne // NE4 7NA

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We will use your details for administration and analysis. We may send you details of other goods and services, which may be of interest to you. The information may be provided by email, letter, telephone or other reasonable means of communication.