Updated: 25th January 2022

We can’t wait to welcome you to Utilita Arena Newcastle.  Our number one priority is making sure your visit is as safe and fun as possible.

We all have a shared responsibility to help prevent the spread of Covid-19.

When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's comprehensive and industry-leading program – VenueShield.

Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

Please also check the dedicated event page for the event which you are attending here on our website as we'll also update any possible further event specific information there.

While COVID passes and proof of vaccine status are no longer legally required the Government has advised that you must not attend an event if you: 

  • Have tested positive for Covid-19; or 
  • Are required to self-isolate.

See HERE if either of the above apply.

What we’re doing to help keep you safe

Face coverings

The government currently advises that face masks should be worn in crowded and indoor spaces where they may come into contact with people they do not normally meet. 

To help protect you, all our guests, and staff, we strongly encourage you to wear a face mask within communal areas (e.g. concourse, toilets and queueing areas) inside our venue. All staff working at our venue are required to wear face masks (unless exempt) for this reason, and we’d really appreciate you returning this kind gesture.

NHS Track and Trace

NHS Track and Trace QR codes are available to scan at all points of entry to the venue.

Enhanced cleaning

As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.

Hand sanitiser

We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.

Self-testing

All staff working at our venue are required to provide negative results from a lateral flow test.  
 
Contactless services

Utilita Arena Newcastle is a cashless venue. We’ll only accept contactless or card payments.

Keeping you up to date

We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website.  

If there’s anything you need while you’re here, our staff will be on hand to help you.


Be kind

Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.

VenueShield

TRUSTED PROTECTION FOR THE LIVE EXPERIENCE

As local communities across the globe reopen parts of their economies in the safest way possible, ASM Global, the world’s leading venue management and services company, has begun deploying VenueShield, its comprehensive and industry-leading program.  The protocols and procedures are being activated in various stages worldwide at more than 325 ASM Global facilities, providing the highest levels of safety, security and consumer confidence, in alignment with approvals from local government officials and health care experts. 

For further information, please visit:

ASM GLOBAL VENUE SHIELD

NHS Track and Trace

NHS Track and Trace QR codes are available to scan at all points of entry to the venue.
 

Enhanced cleaning

As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.

Hand sanitiser

We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.
 

Self-testing

All staff working at our venue are required to provide negative results from a lateral flow test. 

Contactless services

The Utilita Arena Newcastle is a cashless venue. We’ll only accept contactless or card payments.

We are moving to mobile tickets where possible. A mobile ticket is just like a ‘print-at-home' ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone and there is no need for anyone else to have contact physical contact with your ticket. 

Existing orders for physical tickets will be honoured.