COVID-19 (Coronavirus)
Updated:23.07.2021
We can’t wait to welcome you back to the Utilita Arena Newcastle. Our number one priority is making sure your visit is as safe and fun as possible.
While the government have removed many restrictions from Monday 19th July 2021, we all still have a shared responsibility to help prevent the spread of Covid-19.
When you visit us we’ll be operating under the most up to date Government guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.
Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.
All ticket purchasers will be emailed the latest information in the lead up to the event.
VenueShield
We are proud to operate within the ASM Global network of international venues, supported by its environmental hygiene protocol – VenueShield.
VenueShield is a comprehensive industry leading programme of cleanliness which is being implemented across more than 325 ASM Global facilities around the world.
Our VenueShield cleanliness programme is part of our ongoing commitment to maintaining the highest standards of hygiene practices so that you can visit us with confidence.
For further information, please visit: ASM GLOBAL VENUE SHIELD
Terms of entry
To help keep you, all our guests, and staff safe, (and in addition to our normal terms of entry):
All guests 18 or over* on entry should be prepared to show, if requested by a member of staff, proof:
that either you currently do not have Covid-19; or
that you have had both doses of vaccinations and at least 14 days have passed since the date of your last vaccination; or
that you have previously had Covid -19 within the last 6 months.
Our accepted forms of proof for this are via:
NHS COVID Pass, Via:
App - please note this is via the NHS app and not the NHS Covid-19 app– please visit here for information.
If you are using this preferred form of proof but have not yet obtained your pass we advise you apply no later than 48 hours before attending the event to allow for your application to be processed in time.
Letter – please visit here for information.
If you are using this form of proof but have not obtained your pass we advise you apply as soon as possible in advance of attending the event so that your application can be processed and letter be received in time.
Lateral flow or PCR negative test results text or e-mail, received within 24 hours of attending the event.
Free rapid lateral flow tests are available via the NHS.
Non UK Resident proof of vaccination:
Such as EU Digital Covid Pass or other digital or paper equivalents. If travelling from outside the UK, please ensure you are only visiting in line with any quarantine rules in place at the time of the event.
* If under 18 please bring any valid photo ID such as, but not limited to, Student ID, Travel Card, Driving License (including provisional) or any PASS accredited card.
The Government has advised that you must not attend an event if you:
have tested positive for Covid-19; or
are required to self-isolate
Please click here for the latest Government advice on self-isolation.
Further measures to keep you safe
NHS Track and Trace
NHS Track and Trace QR codes are available to scan at all points of entry to the venue.
Face masks
To help protect you, all our guests, and staff, we strongly encourage you to wear a face mask within communal areas (eg concourse, toilets and queueing areas) inside our venue. All staff working at our venue are required to wear face masks (unless exempt) for this reason, and we’d really appreciate you returning this kind gesture.
Staff testing
All staff working at our venue are required to provide negative results from a lateral flow test.
Enhanced cleaning
As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.
Contactless services
The Utilita Arena Newcastle is a cashless venue. We’ll only accept contactless or card payments.
We are moving to mobile tickets where possible. A mobile ticket is just like a ‘print-at-home' ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone and there is no need for anyone else to have contact physical contact with your ticket.
Existing orders for physical tickets will be honoured.
If you haven’t received a physical ticket for your event and would like to exchange this for a digital ticket please follow the steps here.
Keeping you up to date
We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website.
If there’s anything you need while you’re here, our staff will be on hand to help you.
Be kind
Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.
All of the events listed below have been confirmed as being postponed or cancelled. Where new dates are listed tickets will automatically be valid for the re-arranged date. Tickets for cancelled shows are refunded automatically by ticket agents.
If an event is not listed below we currently do not have any information to provide so please keep checking for updates.
Coronavirus (COVID -19) FAQs
Is my event still going ahead?
The situation is changing regularly. If your event is not listed above we do not have any updated information to provide. Discussions with promoters and evnet organisers are still ongoing and it is likely that more events will be postponed or cancelled. The venue’s website and social media are the best places to check for updates.
Will I get a refund if my event is postponed or cancelled?
Advice about refunds will be available from your original point of purchase. The venue's official ticketing partners are Ticketmaster customers are advised to check their information portal for details.
I can't make the rescheduled date of my show, what can I do?
Can't go anymore? Our official ticketing partner, Ticketmaster have made it easy to sell tickets you can no longer use on via their ticket exchange, meaning another fan can go instead. Less missing out, more going out, click here to find out more.
My Event was rescheduled, I have my original tickets - Do I need new ones?
No you do not need new ones. The original ticket will get you into the new show date. Please ensure you turn up for the correct performance. Details of original dates can be found here or in the event page.
Can I contact you by telephone?
We are unfortunately not able to provide our normal customer service telephone service. Customers are advised to check our FAQs and if you can't find the information you need please email [email protected] Please be aware that we are currently receiving an unprecedented volume of messages and it will take longer than normal for us to reply. We appreciate your patience and understanding at this time.