Updated: 28th June 2022

We can’t wait to welcome you to Utilita Arena Newcastle.  Our number one priority is making sure your visit is as safe and fun as possible.

Face coverings and COVID passes are no longer required when attending events at Utilita Arena Newcastle.

When you visit us we'll be operating under the most up to date guidance and legislation in place supported by ASM Global's comprehensive and industry-leading progam - VenueShield.



As local communities across the globe reopen parts of their economies in the safest way possible, ASM Global, the world’s leading venue management and services company, has begun deploying VenueShield, its comprehensive and industry-leading program.  The protocols and procedures are being activated in various stages worldwide at more than 325 ASM Global facilities, providing the highest levels of safety, security and consumer confidence, in alignment with approvals from local government officials and health care experts. 

For further information, please visit:


NHS Track and Trace

NHS Track and Trace QR codes are available to scan at all points of entry to the venue.

Enhanced cleaning

As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.

Hand sanitiser

We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.


All staff working at our venue are required to provide negative results from a lateral flow test. 

Contactless services

The Utilita Arena Newcastle is a cashless venue. We’ll only accept contactless or card payments.

We are moving to mobile tickets where possible. A mobile ticket is just like a ‘print-at-home' ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone and there is no need for anyone else to have contact physical contact with your ticket. 

Existing orders for physical tickets will be honoured.