/> Join our Team Head of Operations - Utilita Arena

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Join our Team Head of Operations

Posted on 25 February 2019

Head of Operations
A career fulfilling opportunity for an experienced manager with entertainment venue operations experience. The Utilita Arena Newcastle is the largest indoor venue in the North East of England, hosting a fantastic varied event programme Darts to Professor Brian Cox, Ozzy Osbourne to George Ezra, plus lots of laughs from our comedians, attracting hundreds of thousands of guests per year. If you have the experience, passion, enthusiasm and ambition, be part of our electrifying future and apply now. Reporting to the General Manager, this post is responsible for supporting the safe and effective operation of Utilita Arena Newcastle and ancillary venues with specific responsibility for Building Services, Events and Security

Location: Utilita Arena Newcastle
Reporting line: General Manager
Responsible for: Events, Building Services and Security Teams
Reporting to the General Manager, this post is responsible for supporting the safe and effective operation of Utilita Arena Newcastle and ancillary venues with specific responsibility for building services, events and security

Key Accountabilities:

  • As a head of department, contribute to the venues’ strategic plans and objectives and proactively participate as a member of the Senior Management Team.
  • Supporting the General Manager with all elements of venue operations.
  • Provide inspired leadership for the operations department through effective leadership and support with positive engagement to enable the effective planning and delivery of events and ensuring high levels of customer/client care and satisfaction.
  • Assist with the development, and deliver of, the business plan by helping to optimise all revenue streams and maximising cost efficiencies.
  • With the General Manager and the Commercial Accountant, set and monitor operations department budgets, ensuring the department’s ongoing financial viability.
  • To assist with contracting and delivering an annual programme of mixed events
  • To support the operations team in maintaining and developing the facilities and installed systems in the venue
  • To lead the development and use of CMMS as directed to track and coordinate all maintenance activities, both planned and reactive
  • To support the events team with the production and management of the events
  • To procure, negotiation, implementation and management of service contracts soft and hard services, working with head office in group wide strategy
  • To oversee the implementation and ensure compliance with all company, statutory, employment legislation, health & safety and legislative polices, standards and procedures including training
  • To assist in the review and update of emergency procedures and risk assessments across the departments
  • Oversee the management and implementation of 24/7 venue security
  • To develop positive relationships with key stakeholders, contractors, clients and customers
  • To inform, support procurement and delivery of new projects and capex
  • At events deliver the role of EOD, FSO and/or Duty Manager
  • Any other relevant duties as required by the General Manager

Essential Skills and Competencies:

  • Minimum of 3 years working in a senior operations role in a similar environment
  • Personal Licence holder, SIA & CCTV certified
  • Knowledge of entertainment and venues
  • Sound knowledge of budgeting and margin control
  • A demonstrated knowledge of event and building management, maintenance and custodial functions in various areas including: M&E, Security, House Keeping and Health & Safety
  • A track record of excellent project management skills
  • Ability to engage proactively with key stakeholders and influence in a constructive manner
  • Inspirational leader and strong people manager
  • A creative problem solver when there is no precedent/solution
  • An interest in technical applications and developments for improved client service
  • Excellent organisational and communication skills
  • Energy, enthusiasm and a “can do” attitude
  • Ability to be dynamic within a fluid environment, flexing resource accordingly
  • A relish for defining systems and process improvements
  • Ability to find solutions and drive behavioural change
  • Creative and innovative approach
  • Drive, determination and resilience
  • Due to the nature of the role there will be a requirement to work week-ends, evenings and public holidays, with emergency call out for essential business services requirements
  • The role may involve physical labour tasks including manual handling when required.

There may be a requirement to travel to other SMG Venues.

To apply and for more information please go to www.smg-europe.com

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